Refund Policy

Vistai paid plans are digital subscription services. Like common SaaS products such as ChatGPT Plus, Notion, and similar tools, subscription payments are generally non-refundable once charged, except where required by law or in the limited cases below.

You always keep control: cancel anytime from Billing, and you retain paid access until the end of the period you already paid for. Canceling does not create a right to a prorated refund for unused days.

Unless required by law or listed under Exceptions, we do not refund:

• Monthly subscription fees after a successful charge (Lite, Plus, or Max).
• Unused days if you cancel mid-cycle — you keep access until period end instead.
• Plan switches scheduled for the next billing date (no mid-cycle charge for the change itself).
• Dissatisfaction with AI output, mission quality, or feature availability within the purchased tier.
• Failure to cancel before renewal when cancel tools were available in Billing.

Cancel from Manage subscription on /billing. After cancellation:

• No further renewals will be charged for that subscription.
• Paid features remain available until the current billing period ends.
• You will not receive a refund or service credit for remaining days in that period.

This matches the standard approach used by major subscription products: cancel stops future billing; the current period stays paid and usable.

We will review and, where appropriate, refund or reverse charges for:

• Verified duplicate charges for the same subscription period.
• Unauthorized charges (report promptly so we can investigate with our payment partner).
• Clear billing errors on our side (wrong amount, wrong plan charged after a confirmed system fault).
• Cases where applicable law requires a refund or cooling-off right.

We do not offer discretionary goodwill refunds for change of mind after access has been granted. Where a refund is approved, it is typically a full reversal of the disputed charge — not a day-by-day prorated credit.

If your bank shows a charge but Vistai still shows trial ended or the wrong plan:

• Open /billing and tap Refresh — we reconcile with Dodo automatically.
• Wait a few minutes; some payments stay in processing briefly.
• Do not start another checkout for the same plan while a charge is pending.
• If the issue continues, email support with the approximate time, amount, and last 4 digits if available — we will reconcile your account.

A delayed activation is not by itself a refund trigger. Our priority is to unlock the plan you already paid for.

Email support@vistai.sitewith subject line “Billing review” and include:

• The email on your Vistai account.
• Approximate charge date, amount, and currency.
• Why you believe an exception applies (duplicate, unauthorized, error, or legal right).

We typically respond within one to two business days. Approved refunds are issued through Dodo Payments to the original payment method; bank timing varies.

This Refund Policy is part of your agreement with Vistai together with the Terms of Service and Privacy Policy. If there is a conflict on refunds, this page controls for refund questions; otherwise the Terms control.